Invited Presentations
- Value of a Return Policy in Online Retailing, Consumer Returns Conference, 2015
- Data Analytics for Managing Returns, Consumer Returns Conference, 2017
- Academic Insights for Returns Management, Home Depot Headquarters, 2018
- Routing Customers to the Right Agents in Live-Chat Contact Centers, INFORMS Analytics, 2018
- Academic Case study: Leveraging Data to Improve Your Omni-Channel Returns Management, Consumer Returns Conference 2018
- Going Beyond Traditional Banking: Fee-Speed Relationship In Bitcoin Transactions, Collegiate Blockchain Conference 2018
- The Cryptocurrency Transaction Fee Market: Macro, Micro Perspectives, and Future Trends , Federal Reserve Bank of Atlanta 2022
"View from Academia" Column in Reverse Logistics Magazine
Co-produced with Mark Ferguson (South Carolina) and Mike Galbreth (Tennessee). RL Magazine is a monthly digital publication of the Reverse Logistics Association with a circulation of 90,000 readers worldwide. Reverse logistics is a process that crosses all industries including High-Tech, Retail, Medical, Pharmaceutical, Automotive and Aerospace, just to name a few.
Co-produced with Mark Ferguson (South Carolina) and Mike Galbreth (Tennessee). RL Magazine is a monthly digital publication of the Reverse Logistics Association with a circulation of 90,000 readers worldwide. Reverse logistics is a process that crosses all industries including High-Tech, Retail, Medical, Pharmaceutical, Automotive and Aerospace, just to name a few.
- June 2019 (Edition 101): Optimizing the return window for online fashion retailers with closed-loop refurbishment
- March 2019 (Edition 99): Online Product Review: We Know It’s A Sales Driver, But How About Returns?
- February 2019 (Edition 98): The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment
- December 2018 (Edition 97): How do Consumers Choose Between Multiple Product Generations and Conditions?
- November 2018 (Edition 96): How does ship-to-store strategy affect omni-channel retailer’s sales and returns?
- September 2018 (Edition 95): What Affects the Secondhand Value of Smartphones?
- August 2018 (Edition 94): How does product returns increase a customer’s total relationship value?
- July 2018 (Edition 93): The Secrets of Managing In-store Product Exchanges
- June 2018 (Edition 92): How much do consumers really care about having a longer time window for returns? Findings from an experiment in online retail
- May 2018 (Edition 91): Does good management of operations really lead to higher profits? Findings from an experiment of implementing lean/six-sigma practices.
- April 2018 (Edition 90): Considerations when choosing between free versus equity-based return programs
- March 2018 (Edition 89): How much do online consumers really value free returns?