Working Papers
- Gender Differences in Multitasking: Evidence from the Real Estate Brokerage Industry | with Y. Wu, T. Zhou | SSRN
- How does uncertainty reduction increase user welfare in cryptocurrency transaction market? An empirical study on EIP-1559 | with X. Zhao, Z. Wu, P. Ai
- The Hidden Value of Exposure in Crowdsourcing Contests: How Solver Participation Leads to Post-Contest Retributions | with H. Wang, H. Rousseau, S. Liu, B. Gao
- Relationship between Package Delivery Speed and Product Returns Revisited: Endogeneity, Nonlinearity, and Heterogeneity | with M. Wang, Y. Rong, X. Feng, C. Fang | SSRN
- Order Basket Contents and Consumer Returns | with M. Wang, Y. Rong, M. Galbreth | SSRN
- Causal Inference under Selection on Observables in Operations Management Research: Matching Methods and Synthetic Controls | O. Yilmaz, Y. Son, H. Arslan | SSRN
Publications
Note: abstracts from publisher, papers from FSU's DigiNole Commons open access service
- The Competitive Impact of Targeted Television Advertisements Using Digital Video Recording (DVR) Technology, Decision Sciences, 2013 | with B. Ghosh, M. Galbreth | Abstract, Paper
- The Origins of Research and Patterns of Authorship in the International Journal of Production Research, International Journal of Production Research, 2013 | with. T. Fry, J. Donohue, B. Saladin | Abstract
- A Critical Evaluation of Alternative Methods and Paradigms for Conducting Mediation Analysis in Operations Management Research, Journal of Operations Management, 2014 | with M. Malhotra, C. Singhal, R. Ployhart | Abstract, Paper
- The Internationalization of Operations Management Research, International Journal of Production Research, 2015 | with. T. Fry, J. Donohue, B. Saladin | Abstract
- Research Constituents and Authorship Patterns in the Production and Operations Management Journal, Production and Operations Management, 2015 | with B. Saladin, T. Fry, J. Donohue | Abstract
- Twenty-six Years of Operations Management Research (1985-2010): Authorship Patterns and Research Constituents in Eleven Top Rated Journals, International Journal of Production Research, 2015| with. B. Saladin, T. Fry, J. Donohue | Abstract
- Mitigating the Impact of Functional Dominance in Cross-Functional Process Improvement Teams, Decision Sciences, 2016 | with M. Malhotra, S. Ahire | Abstract
- Optimal Retail Return Policies with Wardrobing, Production and Operations Management, 2017 | with B. Ghosh, M. Galbreth | Abstract
- How Much Do Online Consumers Really Value Free Returns? Evidence from eBay, Journal of Operations Management, 2017| with P. Pekgun, M. Ferguson, M. Galbreth | Abstract, Paper via SSRN
- Impact of Supply Base Structural Complexity on Financial Performance: Roles of Visible and Not-So-Visible Characteristics , Journal of Operations Management, 2017| with G. Lu | Abstract
- Where Should I Focus My Return Reduction Efforts? Empirical Guidance for Retailers, Decision Sciences, 2018 | with M. Galbreth, M. Ferguson | Abstract
- Using Transactions Data to Improve Consumer Returns Forecasting, Journal of Operations Management, 2020 | with E. McKie, M. Ferguson, M. Galbreth | Abstract, Paper via SSRN
- Improving Customer Routing in Contact Centers: An Automated Triage Design based on Text Analytics, Journal of Operations Management, 2020 | with N. Ilk, P. Goes | Abstract
- Stability of Transaction Fees in Bitcoin: A Supply and Demand Perspective, Management Information Systems Quarterly, 2021 | with N. Ilk, S. Fan, L. Zhao | Abstract
- Strategic Customer Behavior for Hotel Standby Upgrades: Empirical Evidence and Pricing Implications, Journal of Operations Management, 2022 | with O. Yilmaz, P. Pekgun, M. Ferguson | Abstract, Paper via SSRN
- Editorial -- Empirical research methods department: Mission, learnings, and future plans, Journal of Operations Management, 2022 | with M. Rönkkö | Free Access
- The impact of waiting on customer-instigated service time: Field evidence from a live-chat contact center, Journal of Operations Management, 2022 | with N. Ilk | Abstract, Paper via SSRN
- "Need for Speed", But How Much Does It Cost? The Fee-Speed Relationship In Bitcoin Transactions, Journal of Operations Management, 2022 | with N. Ilk, S. Fan | Abstract, Paper via SSRN, Data, Code, Appendix